Who we work with
We work with ITSM and ITAM consultancies, as well as systems integrators, whose clients need IT asset management governance but which lack in-house technology asset management expertise. Partners have brought us into banking, retail and insurance programmes, and we’ve helped consultancies build ITAM services of their own.
Ways we work with partners
Client delivery
We join your delivery team as governance lead or interim process owner, working to your plan and under your contract. Example: a global bank; a major UK retailer
ITAM managed services
We design the governance framework your managed service clients need, and train your consultants to help them put it in place. Example: a managed service provider
ITAM service design
We produce a high-level design that joins up the ITAM and ITSM services you provide, so they work as one for your customers. Example: a large systems integrator
Work is usually subcontracted through your consultancy, so you keep the client relationship.
What your team gets
- Standards-level expertise: BSI committee chair, ISO/IEC 19770 contributor
- Our Accelerators: ready-made process kits that speed up delivery
- Continuity: Kylie and Rory cover for each other if one isn’t available
- A framework your client owns at the end of the engagement
Partner-led work in practice
Two examples of work that came to us through partners.
Global investment bank
Via an ITSM consultancy
A regulator-driven hardware asset management programme. We defined seven processes and 33 procedures and acted as interim HAM process owner. The bank is now implementing the framework we defined.
Read the case study →
Major UK retailer
Via a small ITAM consultancy
ITAM strategy, target operating model, policies and processes for a platform-to-product transformation, since implemented by the client’s ITAM team.
Read the case study →
“Kylie Fowler is not only a top expert in her subject, she’s a consummate professional who works with clients to help them get their best result. It’s rare to find someone with the ability to explain issues in black and white, then help people to organise around the grey areas.”
Roger Bennett, ITSM Consultancy Practice Director
Got a client who needs ITAM, cloud or AI governance? Talk to us early, even at bid stage. Or call +44 (0)20 3633 0174
