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BCS SM-ITAM Conference 2020

You won’t be surprised to hear that the BCS SM-ITAM conference was a virtual event this year! Claire Agutter did a fantastic keynote, discussing some of the lessons learned during the Covid-19 crisis and how digital services and effective service management help organisations weather the storm. Given that we were…

Target operating model via the medium of cake!

Our principal consultant, Kylie Fowler, is a regular on the popular ITAM Review Radio Show, and this month the team were discussing target operating models (TOM), which is a topic close to our hearts! If you want to discover why you might liken a TOM to a Battenberg cake, then…

ITAM Professional of the year award

Well, what a surprise! I was lured to Dublin to present at the ITAMOrg Conference, and won a prize! It was lovely to be awarded the ITAM Professional of the Year award, and I’m looking forward to handing over the accolade at next year’s conference. You can read the transcript…

DIGIT IT conference

I made a flying visit to Edinburgh the other week to present at the Digit IT leaders conference. The presentation was on a familiar theme – the importance of managing cloud costs! It’s my current hobby horse, but at least there were plenty of people nodding away in the audience,…

Vendor Negotiations in A Cloudy World

Not only is Cloud and ‘As-a-Service’ a fundamental technology change, it’s also a fundamental change to the way IT Services are financed and paid for. At the recent ITAM Review Conference in London on the 13th and 14th June at The Kia Oval in South London I discussed the impact…

Another successful BCS CMSG Conference – May 2017 review!

After all the hard work, it’s hard to believe that the 12th BCS CMSG conference finally happened on the 9th May!  As always, the conference had three streams, with presentations and discussions on the latest developments in DevOps, Change, Config and Release Management and Software Licensing.  I am pleased to…

Who is SAM?

Claire Agutter of ITSM Zone is the host of the ITSM Crowd video blog on uTube. This month, she tackled the topic of SAM with myself, Rory Canavan, Barry Pilling and Janet Coetzee, who sports an unusual mid-Atlantic accent – half way between South Africa and New Zealand! We discussed what SAM…

Licensing in the Cloud Podcast

Chris Weston and Matt Ballantine invited me to be interviewed for their WB-40 podcast on Licensing in the Cloud. You can listen to the full podcast here. We discussed loads of stuff, but the thing that stood out for me is that the shift to cloud is transformational not just…

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