Claire Agutter of ITSM Zone is the host of the ITSM Crowd video blog on uTube. This month, she tackled the topic of SAM with myself, Rory Canavan, Barry Pilling and Janet Coetzee, who sports an unusual mid-Atlantic accent – half way between South Africa and New Zealand!

We discussed what SAM is, and why it’s important, also touching on issues of governance and training and professional development. You can catch the vlog here, and read the blog here. The blog includes a load of SAM training and professional development resources that will be helpful to people who are either already in the industry as well as those who would like to break in.